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Buy With Prime FAQs




What is Buy with Prime and how does it work?

Buy with Prime is a checkout option that we offer which allows millions of US-based Prime members to shop directly from with the trusted experience you expect from Amazon—including fast, free delivery, an easy checkout experience, and returns on eligible orders. When you shop on our site, you’ll see the Buy with Prime button below the red 'Add to Cart' button. You may also see the delivery promise on eligible products, which signals the item is available for free delivery, as fast as next day, with free returns. By clicking the Buy with Prime button, you can check out by signing into your Amazon account, which pre-populates your payment and shipping details on the checkout page. You will receive an order confirmation email after placing your order and then a shipping confirmation email with a link for tracking when the order is shipped.

Do I have to be a Prime member to use Buy with Prime?

Yes, you must be a Prime member to purchase products using Buy with Prime on When you click on the Buy with Prime button, you will be prompted to sign in to your Amazon account, and your order will be processed using your Amazon Prime preferred payment and shipping information stored in your Amazon account. 

How do I check a Buy with Prime order status or tracking? 

There are two ways to check your Buy with Prime order status. One way you can check your order status is by visiting the 'Buy with Prime Orders' page on the 'Your Orders' page, in your Amazon account on your desktop or mobile app. The second way you can check your order status is by clicking on the link in your order confirmation email, which directs you to the order details page.

What is the Buy with Prime Return Policy?

Buy with Prime orders are eligible for free returns through Amazon, in accordance with the Amazon Prime Return Policy. To start a return, view your order details page from the email you received after you placed your order. You'll be able to begin the return process and print a return label after your order is delivered. Attach the return label to your package and drop off the return at the location of the carrier listed on the return label.

You will be able to receive a full refund as long as the returned items are in resalable condition and returned within the return window. If you have questions about return eligibility or the return process, contact us.Buy with Prime orders are covered by the Amazon Pay A-to-Z Guarantee.

How long does it take to get my refund?

For eligible orders, you’ll receive a refund once the item is dropped off and scanned at a USPS location. Otherwise, the refund will be processed once the item is received and reviewed at our fulfillment center. It could take up to seven business days for the refund to show up in your account.

I live outside of the US, can I purchase using Buy with Prime?

Unfortunately, Buy with Prime orders can only be shipped within the US at this time.

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