Frequently Asked Questions
We currently do not offer expedited or rush shipping, but our orders usually ship within 24-48 hours of purchase.
No, we currently only ship in the U.S., including APO addresses, Alaskaand Hawaii. We cannot, however, ship to P.O. boxes.
You'll receive an email from Customer Service with your tracking number and other relevant information once it's available, typically within 2-3 days of purchase. If you do not receive an email, please contact email@example.com.
If we had to cancel your order because the item you purchased was out of stock, don't worry. Most items restock within 2-3 months, but please don't hesitate to contact us for specific details.
Many of our tools are covered under a warranty. For the full explanation, how to register your item(s) and how to claim a warranty can be found on our Warranty Information page.
Please see our Return Policy here for website orders. For all other purchases, please contact the customer support for the website you purchased from. ARES Tool only sells on arestool.com and Amazon.com, all other merchants or resellers are not verified.
All of our tools come with Performance Assurance against manufacturing and quality defects. If you feel that the product you purchased is not performing to its intended specifications, use our Warranty Page form and we can help you get the issue taken care of with a free replacement or full refund of your purchase.
Yes! To receive updates on the latest releases from ARES Tool and other exclusive content, please sign up for the ARES Tool Club using the form in the footer.
We offer special discounts and send out first-look sale notifications through our Tool Club. Sign up for the ARES Tool Club using the form in the footer. We also feature any current deals on our DEALS page.
Buy with Prime is a checkout option that we offer which allows US-based Prime members to shop directly from ARESTool.com — this allows us to also offer our products with Amazon perks like fast, free delivery, an easy checkout experience, and returns on eligible orders. When you shop on our site, you’ll see the Buy with Prime button below the red 'Add to Cart' button. See all of the Buy with Prime FAQs >