Orders & Shipping
Do you offer expedited shipping?
We currently do not offer expedited or rush shipping, but our orders usually ship within 24-48 hours of purchase. We do offer Buy with Prime for those who want to shop on our website with the benefits of Prime, which often does expedite your delivery time. You can read about Buy with Prime here.
Do you ship worldwide?
No, we currently only ship in the U.S., including APO addresses, Alaska and Hawaii. We do not ship to P.O. Boxes, territories or international addresses.
Can I track my order's shipment through ARES, and if so, when will I receive tracking?
You'll receive an email from Customer Service with your tracking number and other relevant information once it's available, typically within 2-3 days of purchase. If you do not receive an email, please contact customerservice@arestool.com.
How do I make changes to an order?
To modify an order please contact us immediately so we can make order adjustments before it moves to fulfillment, which in most cases is within 24 hours or less.
Inventory & Returns
I tried to order a tool, but it was out of stock, when can I expect the product to be in stock?
If we had to cancel your order because the item you purchased was out of stock, don't worry. Most items restock within 2-3 months, but please don't hesitate to contact us for specific details.
My order arrived but there is an issue. What is your return policy?
Please see our Return Policy here for website orders. For all other purchases, please contact the customer support for the website you purchased from. ARES Tool only sells on arestool.com and Amazon.com, all other merchants or resellers are not verified.
All of our tools come with Performance Assurance against manufacturing and quality defects. If you feel that the product you purchased is not performing to its intended specifications, use our Warranty Page form and we can help you get the issue taken care of with a free replacement or full refund of your purchase.
Warranty
How do I register my ARES product on your website?
Easily register your tool using the form our Warranty Information page. If you have any issues using the form, or registering your tool, please contact us.
Do you offer a warranty with your tools?
Many of our tools are covered under a warranty. For the full explanation, how to register your item(s) and how to claim a warranty can be found on our Warranty Information page.
General Questions
How do I contact ARES Tool?
We have a customer contact portal that allows you to submit a ticket, this portal also has product manuals, videos, and access to our Live Chat during open hours. Visit Support here.
What is Buy with Prime?
Buy with Prime is a checkout option that we offer which allows US-based Prime members to shop directly from ARESTool.com — this allows us to also offer our products with Amazon perks like fast, free delivery, an easy checkout experience, and returns on eligible orders. When you shop on our site, you’ll see the Buy with Prime button below the red 'Add to Cart' button. See all of the Buy with Prime FAQs here.